Client Support
IDEOLITY clients receive responsive, direct support from technicians who know their environment. Whether you have a critical outage or a simple question, reaching us is easy — and we respond fast.
Support Channels
Choose the channel that fits your situation. For managed clients, all channels connect you to a technician who already knows your organization.
Phone access is provided to managed clients during onboarding. Your direct support line is included in your welcome documentation and account materials.
Managed clients have access to after-hours emergency support for critical outages and security incidents. Emergency contact details are provided when your managed services agreement is established.
Submit and track your support tickets directly through the Client Portal, where you can see ticket status, history, and expected response time based on issue priority.
Visit the Client PortalWhat to Expect
Managed clients receive a prompt response during standard hours, with critical and emergency issues escalated immediately.
Monday through Friday, 8:30am–5:00pm Central Time. After-hours emergency support is available for managed clients with qualifying incidents.
Every issue receives a ticket number. You can follow up by replying to your confirmation email at any time to get a status update.
Real technicians, not a call center script. The person who responds to your ticket has context about your organization and environment.
Submit a Ticket
Current clients submit and track support tickets through the Client Portal, where you can see status updates, history, and expected response times in one place.
Visit the Client PortalNot a client yet? Get in touch to learn how IDEOLITY can support your organization.