Careers

(NOTE: IDEOLITY is a managed technical services provider (MSP) that operates as the IT team for its clients. Job titles can be tricky, so please read our description carefully.) 

The System/Network Administrator I works full-time at our offices in Mission, KS, as part of a team that provides professional managed I.T. services to IDEOLITY clients. (Hybrid office/home may be available after job duties are mastered.) On-site client visits are also scheduled as needed. Mileage is reimbursed.   

The ideal candidate (you) should be ready and able to:   

• Communicate professionally and concisely with clients, vendors and the IDEOLITY team to report and resolve software, hardware, and operations problems. 

• Document work time details in our PSA system and document client information in IDEOLITY’s knowledge base. 

• Possess a superior Information Technology skill set grounded in Microsoft software products, including the ability and experience to install, configure, deploy and troubleshoot desktop and server software, cloud applications and database management software.  

• Recognize, rapidly respond and fix end-user malware infections 

• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.  

• Establish and maintain network user environment, directories, and security according to IDEOLITY’s stringent standards. 

• Implement and maintain disaster recovery procedures including backup system setup and testing, failover testing, etc. 

• Consult with client and peers at IDEOLITY to develop system solutions consistent with organizational objectives.  

• Research and evaluate appropriate technologies that emerge. 

• Perform other duties as assigned and according to your interests 

The following qualities are important to succeed at IDEOLITY:   

• Assess own strengths and weaknesses and strive to continuously build knowledge and skills.  

• Pursue training and professional development opportunities. 

• Identify and resolve problems in a timely manner. Work well in group problem solving situations and use reason even when dealing with emotional topics. 

• Communicate changes and progress and complete projects on time and within budget.  

• Demonstrate attention to details. 

Education and/or Experience:    

• High School Diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.   

• Preference will be given to candidates with an Associate or Bachelor degree from an accredited university.  

• Certifications from Microsoft, CompTIA, etc. are desirable.   

Company Information:   

IDEOLITY was founded in 1988 and has been providing professional, managed IT consulting services for business and nonprofit organizations. The company is structured as a team that works both individually and collectively in order to help clients achieve their goals in the community. IDEOLITY leverages a top-tier modern tech stack and employs automation to assure all equipment is fully updated and resilient. Our team members keep security at the forefront of our daily activities. Beyond that, we work with our clients to ensure compliance with regulations and accreditations. For more information, please visit our webpage at IDEOLITY.com or initiate a conversation with us via our contact page. 

How to apply:   

Please submit a cover letter which outlines applicable qualifications, identifies long and short-term career goals, desired compensation and why working with a professional I.T. team of 15-20 team members is appealing to jobs@ideolity.com

Physical and Environmental Requirements:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   

While performing the duties of this job, the employee is regularly required to sit, stand and use hands to finger, handle or feel. The employee must regularly lift and/or carry/move between 20-35 pounds as IDEOLITY delivers equipment to clients and recycles older computer equipment. The employee may sometimes need to walk, climb or balance, stoop, kneel, crouch or crawl, and use a step ladder.  

You will use your own vehicle to travel to/from work and appointments at our clients, compensated by the mile. 

Relocation assistance is not offered for this position.   

Thank you for your interest. Due to the number of applicants, you may not receive acknowledgement from us, but we do review every application. 

(NOTE: IDEOLITY is a managed technical services provider (MSP) that operates as the I.T. team for its clients. Job titles can be tricky, so please read our description carefully.) 

The Senior User Support Specialist works full-time at our offices in Mission, KS, as part of a team that provides professional managed I.T. services to IDEOLITY clients.  

POSITION SUMMARY: The Senior User Support Specialist focuses primarily on resolving end-user questions, problems and requests. But there’s much more to it: analyzing data to detect trends and identify issues that affect multiple users or organizations, being alert to emergent malware attacks, anticipating client user needs, and more. Top of mind should be how IDEOLITY can go above and beyond expectations in providing best-in-class I.T. service to its clients. This position combines elements of scheduling, project management and team coordination along with significant client interaction. 

IDEOLITY is a technology consulting firm based in the Kansas City area with deep experience in supporting nonprofits. We operate as a Managed Services Provider (MSP), providing comprehensive I.T. support, planning and management. Beyond the day-to-day, IDEOLITY works closely with clients to support the I.T. components of accreditation, compliance, insurance and expansion. 

 
How to apply:   

Please submit your resume and a cover letter which outlines applicable qualifications, identifies long and short-term career goals, desired compensation and why working with a professional I.T. team of 15-20 team members is appealing to jobs@ideolity.com. 

Job description details: 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Diagnose, troubleshoot and resolve issues impacting one or many users of varying complexity. 

• Interact with IDEOLITY client end users to assure they are able to function without impediment in their I.T. environment. 

• Communicate clearly, concisely and professionally with team members and clients verbally, in-person and in written form. 

• Achieve mastery of IDEOLITY’s Professional Services Automation and quoting software. Maintain documentation within the Professional Services Automation of all communication with clients.  

• With IDEOLITY team members, maintain inventory and ensure that in-house assets are documented and accounted for.  

• Interface with various 3rd party vendors to ensure coordination when required.  

 PREFERRED REQUIREMENTS  

• Associate degree plus at least three years related work experience, or 4-year college degree and two years related work experience.  

• Experience in courteous direct client support.  

• Familiarity with typical office and line-of-business software  

• Strong knowledge of Microsoft Windows and Office Suite  

• Strong troubleshooting and analytical skills 

About IDEOLITY’s Culture: 

Key points: 

• Put clients first, always, by thinking ‘Big Picture’ while minding the details.  

• Treat all people with dignity, respect, and kindness.  

• Allow for safe places for others to share their voice; encourage creative approaches to problem-solving.  

• Always strive for improvement; continue to learn.  

• Own your work, action, and mistakes – no one is perfect.  

WORKING CONDITIONS AND DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Working Conditions: General working conditions are in a professional office environment. Local travel is expected to client and vendor locations.  

Physical Demands: While performing duties of this job, team members are regularly required to sit, walk, and stand; speak and hear; both in person and by telephone; use hands repetitively to manipulate, handle, feel, or operate standard office equipment; reach with hands and arms; and occasionally lift 30 pounds.   

Mental Demands: While performing the duties of this job, team members are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and logical reasoning; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks; work under deadlines with frequent interruptions.  

COMPENSATION: The Senior User Support Specialist is an hourly employment position. The expectation is for a 40-hour work week. IDEOLITY provides a compensation package including health insurance, plus company-paid short- and long-term disability insurance for all employees. Employee 401(k) contributions are matched up to 4 percent. Time off includes typical national holidays plus earned PTO. The pay rate is a function of qualifications and experience, and we will interview aspirational as well as seasoned cand